MP9003: Network and Database (General) - Professionalism and Communication > CompTIA A+ IT Technician 220-602

This course addresses good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues. It also covers job-related professional behavior, including notation of privacy, confidentiality, and respect for the customer and customer's property. 

Topics:
Professionalism and Communication

Objectives:
Recognize good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues
Recognize job-related professional behavior, including notation of privacy, confidentiality, and respect for the customer and customer's property

Duration:
1 Hour