MP9003: Network and Database (General) - Selected Roles > ITIL Version 3 Foundation Certificate EX0-101

This course explains the Process Owner and Service Owner roles, and describes the use of the RACI incident response chart. 

Objectives:
Describe the responsibilities of the Process Owner role
Describe the responsibilities of the Service Owner role
Explain the purpose and use of the RACI model

Duration:
1 Hour