MP9003: Network and Database (General) - Selected Functions > ITIL Version 3 Foundation Certificate EX0-101

This course describes the Service Desk, Application Management, IT Operations Management, and Technical Management functions. 

Objectives:
Describe the roles and responsibilities of the Service Desk function
Describe the roles and responsibilities of the Application Management function
Describe the roles and responsibilities of the IT Operations Management function
Describe the roles and responsibilities of the Technical Management function

Duration:
1 Hour