MP9003: Network and Database (General) - Key Principles and Models > ITIL Version 3 Foundation Certificate EX0-101

Key Principles and Models

This course explains the key principles and models that underlie the information technology infrastructure library.

Objectives:
Explain the importance of Service Assets and Value Creation
Discuss the major aspects of Service Design
Describe the PDCA and Continual Service Improvement models

Duration:
1 Hour